Terms of service

Last Updated: April 2026

Welcome to Happy Toke™. By accessing our website (happytoke.ca), placing an order, or using any of our services, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase. If you do not agree to these terms, please do not use our website or purchase our products.

1. Eligibility & Age Requirement

You must be at least 19 years of age (or the legal age of majority in your province or territory) to access this website and purchase products from Happy Toke™. By placing an order, you confirm and warrant that you meet this age requirement.

If we discover or reasonably believe that a customer is under the legal age of majority, we reserve the right to cancel the order, refuse shipment, and suspend the account without refund.

Happy Toke™ is not responsible for verifying the age of every visitor. By using this site, you represent that you are of legal age and accept full responsibility for your purchase decisions.

2. Products & Intended Use

Happy Toke™ sells portable lifestyle accessories. All products are intended for lawful use only. You are solely responsible for ensuring that your use of our products complies with all applicable local, provincial, and federal laws in your jurisdiction.

We make every effort to display product colours, dimensions, and details accurately on our website. However, actual products may vary slightly from images due to photography, screen settings, and manufacturing tolerances. Minor variations in colour, size, or finish do not constitute defects and are not grounds for return or refund.

3. Orders, Payments & Pricing

By placing an order, you confirm that all information provided — including name, shipping address, and payment details — is accurate and complete. You are responsible for any errors in your order details.

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice. Applicable taxes and shipping fees will be calculated and displayed at checkout.

We accept payment via Shopify Payments and other secure third-party payment processors. Your payment information is never stored on our servers.

Happy Toke™ reserves the right to refuse, cancel, or limit any order at our sole discretion — including orders that appear fraudulent, that exceed normal household quantities, or that are placed by resellers without authorization.

4. Shipping, Delivery & Risk of Loss

Happy Toke™ ships across Canada. Estimated delivery times are provided as guidelines only and are not guaranteed. We are not responsible for delays caused by the shipping carrier, customs, weather, or other circumstances beyond our control.

Risk of Loss:

Title and risk of loss for all products pass to you upon our delivery of the package to the shipping carrier. Once the carrier has scanned and accepted your package, Happy Toke™ is not responsible for packages that are lost, stolen, damaged by the carrier, or delayed in transit — except as covered under our Glass Replacement Policy (Section 6).

If a package is marked as delivered but you did not receive it, you must contact the shipping carrier directly to file a claim. Happy Toke™ is not liable for packages marked as delivered by the carrier.

It is your responsibility to provide an accurate and complete shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer. Re-shipment to a corrected address will be at the customer’s expense.

5. Returns, Refunds & Exchanges

We want you to be satisfied with your purchase. If you are not happy with your order, the following return policy applies:

Eligible Returns:

  • Items must be unused, unopened, and in their original packaging.

  • Return requests must be submitted within 14 days of delivery.

  • You must email happytoke.team@gmail.com with your order number and reason for return.

  • Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.

Non-Returnable Items:

  • Products that have been opened, used, assembled, or show signs of use.

  • Products returned without original packaging.

  • Items damaged due to customer misuse, modification, or negligence.

  • Gift cards, promotional items, and giveaway prizes.

Refund Processing:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping costs are non-refundable.

Happy Toke™ reserves the right to refuse any return that does not meet the conditions above or that we reasonably believe is fraudulent.

6. Glass Replacement Policy

At Happy Toke™, we understand that glass components are fragile. We offer a one-time Glass Replacement Guarantee for every order.


To qualify for a free glass replacement:

  • You must contact us within 48 hours of delivery (based on the carrier’s delivery confirmation timestamp).

  • You must provide your order number and a clear, unedited photo of the broken glass in its original packaging.

  • Email your claim to happytoke.team@gmail.com with the subject line “Glass Replacement Request.”

Glass Replacement Terms:

  • This policy applies only to glass components that were broken or cracked during shipping transit.

  • Each order is eligible for one (1) free replacement shipment only.

  • Claims submitted after the 48-hour window will not be honoured.

  • Replacement does not apply to damage caused by the customer after delivery, including drops, misuse, improper cleaning, or modification.

  • Replacement items are shipped via standard delivery and may take 5–10 business days.

  • Happy Toke™ reserves the right to request additional evidence (such as a video or additional photos) before approving a replacement.

  • Fraudulent claims will result in immediate account suspension and forfeiture of future replacement eligibility.

7. Chargebacks & Payment Disputes

If you have an issue with your order, we encourage you to contact us directly at happytoke.team@gmail.com before initiating a chargeback or payment dispute with your bank or credit card provider.

Happy Toke™ actively disputes all illegitimate chargebacks and provides full transaction records, delivery confirmations, and customer communications to payment processors.

If a chargeback is filed and subsequently reversed in our favour, the customer agrees to reimburse Happy Toke™ for any administrative fees or penalties incurred as a result of the dispute. Customers who file fraudulent chargebacks may be permanently banned from purchasing and may be referred to collections.

8. Intellectual Property

All content on this website — including but not limited to the Happy Toke™ name, logo, product designs, photography, graphics, copy, and website layout — is the intellectual property of Happy Toke™ and is protected under Canadian intellectual property law.

You may not copy, reproduce, distribute, modify, display, or create derivative works from any content on this website without prior written consent from Happy Toke™. Unauthorized use may result in legal action.

9. Limitation of Liability & Assumption of Risk

Happy Toke™ products are lifestyle accessories designed for personal use only. By purchasing and using our products, you acknowledge and agree to the following:

You assume full responsibility for the use of any Happy Toke™ product.

  • You will follow any included instructions, guidelines, or care recommendations.

  • Happy Toke™ is not liable for any personal injury, property damage, or any direct, indirect, incidental, special, or consequential damages arising from the use, misuse, modification, or improper handling of our products.

  • Happy Toke™ makes no warranties, express or implied, regarding the fitness of any product for a particular purpose beyond its intended use as a lifestyle accessory.

In no event shall Happy Toke™’s total liability to you for all claims arising from or related to your purchase exceed the total amount you paid for the specific product(s) in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Happy Toke™, its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use or misuse of any Happy Toke™ product.

  • Your violation of these Terms of Service.

  • Your violation of any applicable law or regulation.

  • Any claim by a third party related to your use of our products or website.

11. Privacy & Data Collection

Happy Toke™ respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

Information We Collect:

  • Name, email address, phone number, and shipping address (when you place an order).

  • Payment information (processed securely by Shopify Payments — we do not store payment card details).

  • Email and SMS opt-in data (when you subscribe to marketing communications via Klaviyo or Postscript).

  • Website browsing data via cookies and tracking pixels (used for analytics, advertising, and site optimization).

How We Use Your Information:

  • To process and fulfill your orders.

  • To communicate order updates, shipping notifications, and customer service responses.

  • To send marketing communications (email and SMS) that you have opted into. You may unsubscribe at any time.

  • To improve our website, products, and customer experience.

  • To run advertising campaigns on platforms such as Meta (Facebook/Instagram) using anonymized and aggregated data.

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (such as Shopify, Klaviyo, Postscript, and UpPromote) solely for the purpose of operating our business.

For questions about your data, contact happytoke.team@gmail.com.

12. SMS & Email Marketing Consent

By providing your phone number or email address at checkout or through a website popup, and by opting in to receive marketing messages, you consent to receive promotional emails and/or SMS messages from Happy Toke™.

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may unsubscribe from emails by clicking the unsubscribe link in any email.

Opting out of marketing communications will not affect transactional messages (such as order confirmations, shipping updates, and customer service replies).

13. Promotions, Giveaways & Contests

Happy Toke™ may run promotional campaigns, giveaways, or contests from time to time. Each promotion may have its own specific rules and eligibility requirements, which will be communicated at the time of the promotion.

General Giveaway Terms:

  • Open to legal residents of Canada, 19 years of age or older.

  • No purchase necessary unless otherwise stated.

  • Winners are selected at random or by criteria specified in the promotion rules.

  • Prizes are non-transferable and cannot be exchanged for cash unless explicitly stated.

  • Happy Toke™ reserves the right to cancel, modify, or suspend any promotion at any time.

  • By entering a promotion, you agree to allow Happy Toke™ to use your first name and general location for promotional purposes (e.g., announcing the winner).

14. Affiliate Program

Happy Toke™ operates an affiliate program through UpPromote. Participation in the affiliate program is subject to separate terms and conditions provided upon enrollment.

Happy Toke™ reserves the right to modify commission structures, approve or reject affiliate applications, and terminate affiliate relationships at any time. Affiliates may not use misleading, deceptive, or non-compliant advertising methods to promote Happy Toke™ products.

15. Website Availability & Errors

We strive to keep our website available at all times, but we do not guarantee uninterrupted access. Happy Toke™ is not liable for any temporary unavailability due to maintenance, server issues, or circumstances beyond our control.

We reserve the right to correct any errors, inaccuracies, or omissions on our website — including pricing errors — at any time, even after an order has been placed. In the event of a pricing error, we will notify you and offer you the option to proceed at the correct price or cancel your order for a full refund.

16. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these terms or your use of our website or products shall be resolved through good-faith negotiation. If negotiation is unsuccessful within thirty (30) days, the dispute shall be submitted to binding arbitration in Ontario, Canada, in accordance with the Arbitration Act, 1991 (Ontario).

You agree that any claims against Happy Toke™ must be brought individually and not as part of any class action or representative proceeding.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Changes to These Terms

Happy Toke™ reserves the right to update, modify, or replace these Terms of Service at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

We encourage you to review these terms periodically.

19. Contact Us

If you have any questions about these Terms of Service, our policies, or your order, please contact us:

Email: happytoke.team@gmail.com

Website: happytoke.ca

Thank you for choosing Happy Toke™ — Where Good Times Flow Smoothly.

This document is a template and should be reviewed by a qualified legal professional before publishing. This is not legal advice.